Oversee complex, high-risk customer programs and projects from planning through delivery and care handover. Responsibilities include managing scope, schedules, budgets, profitability, quality, risks, contracts, change management, forecasts, customer relationships, communications, and stakeholder satisfaction. The role also coordinates delivery approaches, sales-to-execution transitions, and opportunities to expand or renew contracts while leading project teams and ensuring alignment with Nokia processes.
As a D&O Technical Project Manager, you will play a crucial role in overseeing large and complex customer contracts with medium to high-risk probabilities. Your primary focus will be on managing customer programs or projects for defined product and service scopes, ensuring alignment with Nokia's Mode of Operation (MoO) and guidelines. You will be responsible for end-to-end project planning, risk management, and ensuring customer satisfaction while maintaining financial targets and operational performance.
Responsibilities- Manage customer programs or projects for defined product and service scopes, ensuring alignment with Nokia's MoO and guidelines.
- Plan and update customer project plans, coordinating change management for cost, scope, schedule, and quality.
- Ensure consistency among project financial, product, and service forecast activities, and participate in pre-sales and sales processes.
- Determine and manage delivery approach alternatives, selecting the final recommended approach.
- Oversee the handover from Sell to Execute and from Delivery to Care, monitoring progress and ensuring a smooth transition.
- Initiate and execute project contract management processes, customizing global operational processes to meet project requirements.
- Manage customer relationships during delivery, serving as the primary interface for customer interactions and addressing complaints or changing requirements.
- Prepare and implement a clear communication plan, ensuring proactive and effective communication with customers and stakeholders.
- Monitor and control project delivery within approved budgets and profitability forecasts, ensuring quality and customer satisfaction.
- Conduct thorough risk management for all project risks and opportunities, seeking new opportunities to expand and renew customer contracts.
- 7-10 years of extensive relevant experience in project management or a related field, or a graduate/postgraduate degree in a relevant discipline.
- Expertise in more than one area, with a broad perspective and deep knowledge of theory and practice within a function.
- Strong leadership skills and the ability to lead a project team, potentially performing line manager responsibilities.
- Excellent communication and influencing skills, with the ability to express complex information clearly and inspire others.
- Cross-cultural knowledge and a global mindset, enabling effective collaboration with diverse teams and stakeholders.
- Proven track record in managing complex customer projects, ensuring successful delivery and maintaining high-quality standards.
- Proficiency in project management methodologies and tools, including risk management and opportunity identification.
- Strong analytical and problem-solving skills, with the ability to anticipate and address potential issues.
- Ability to work independently and self-direct, developing and implementing innovative concepts and plans.
- Excellent organizational and time management skills, with the capacity to manage multiple projects and priorities.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in Canada:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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