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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The GTM Incentive Compensation team is responsible for activating business strategy via compensation plans and paying accurately and timely on those plans. The team leads end-to-end sales incentive design, implementation, enablement, and administration for all Workday GTM functions, including Sales, Services, Support, and Customer Experience roles.About the Role
As the Director, Incentive Compensation Operations, you will lead a global team of managers and analysts to ensure accurate, timely and compliant payouts, and represent our incentive programs to the field. You will collaborate across GTM, Sales, Operations, Finance, Business Technology, People and Purpose, and Legal stakeholders. You will also drive continuous improvement and scale via process upgrades and AI adoption.
Responsibilities:- Implementation and Set Up:
- Manage the implementation of the compensation plan in compensation system tools, including translating designs into technical build requirements.
- Own end-to-end User Acceptance testing on implementation builds.
- Manage annual participant set-up in the compensation system tool and conduct audits to ensure accuracy, compliance, and alignment to GTM objectives.
- Drive automation initiatives to remove manual workflows and unlock self-service.
- Track and manage implementation bugs and resolutions.
- Administration:
- Oversee accurate commission calculations, accounting, and payout submission to payroll teams.
- Conduct audits on upstream data identifying anomalies and pursuing resolutions.
- Conduct audits on monthly payment amounts to ensure accuracy.
- Oversee investigative and reconciliation analyses to resolve issues.
- Participate in the dispute resolution and escalation process, serving as the intake point in partnership with revenue operations teams.
- Action exception outcomes in timely manner.
- Manage manual programs, including SPIFF processing
- Define the technology strategy to ensure the right tools and systems are in place to effectively and efficiently administer variable compensation plans.
- Compliance and SOX:
- Ensure adherence to regulatory requirements and internal policies, including executing SOX compliance controls.
- Provide accurate incentive accruals to finance patterns.
- Seller Experience:
- Own our ticketing and help desk program, defining intake, routing, and resolution processes and SLAs.
- Define and execute seller-facing experience upgrade initiatives, including holding office hours.
- Reporting:
- Develop automated reporting dashboards to flag compensation inaccuracies and issues.
- Produce variable compensation performance reporting, analyze plan effectiveness, and provide insights to centralized and regional leadership across sales, finance, and HR leadership.
- Feed observations back into Design and Policy stakeholders to improve end-to-end program effectiveness.
- Functional Strategy:
- Define and execute on a strategy to enhance the Comp Operations function within the broader GTM Incentive Compensation organization, including near- to long-term vision and roadmap for people, systems, and processes.
VISA Sponsorship is not available for this role
About You
Required Qualifications (Required)- Minimum of 10 years in variable compensation/operations or related experience
- Minimum of 5 years in high tech industry
- Minimum of 5 years managing people
- Experience running and implementing enterprise level Incentive Compensation Management systems
- Bachelor’s degree in accounting, Finance, or other Business-related field
- Xactly commission system experience
- Experience managing ticketing and help desk programs
- Strong management experience of managing a global team of managers and analysts
- Excellent interpersonal skills to communicate on passionately held topics at all levels of the organization
- Ability to manage and prioritize competing activities and initiatives across the scope of the role
- Ability to adapt to the rapid business and organizational changes that accompany a high-growth environment
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Home Office Bay Area
Additional Considerations:
If performed in Colorado, the pay range for this job is $184,000 - $276,000 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email [email protected], as far in advance as possible.
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Workday Calgary, Alberta, CAN Office
255 5 Ave SW, Calgary, AB, Canada, T2P 3G6
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