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General Motors

District Mgr Parts & Service Chevrolet (Seattle North)

Reposted 9 Hours Ago
Be an Early Applicant
Remote
Senior level
Remote
Senior level
As a District Manager for Parts & Service at Chevrolet, you will oversee the administration of agreements with dealers and fleet customers, driving revenue growth, customer retention, and executing business plans. This role involves consulting with dealers, analyzing marketing strategies, and resolving customer needs.
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Description
Work Arrangement: Remote

  • USA Field Assignment, working out of their home office located in the Seattle, WA area to cover assigned cases at GM dealers in Washington. (covers some of Alaska as needed)
  • This job may be eligible for relocation benefits.


The Role
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training.
What You'll Do (Responsibilities):

  • Extreme ownership of District Revenue, Retention & Customer Experience
  • Serve as a trusted advisor to dealership leadership
  • Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
  • Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
  • Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
  • Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
  • Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
  • KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance


Additional Description
Additional Job Description
Your Skills & Abilities (Required Qualifications):

  • Bachelor's Degree or Equivalent Experience
  • 5+ years of experience leading, guiding and improving dealership fixed operations
  • Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
  • Effective oral and written persuasive and informative communication skills
  • Proficient knowledge of Dealership Service & Parts Operations:
    • Automotive Parts and Service Systems
    • Dealer Operating Report & Fixed Analysis Tools
    • Dealership profit department's structure and interconnectivity
    • Consultative Selling Skills


Competencies:

  • Successfully builds and maintains strong internal/external relationships
  • Successfully Drives for Results & Drives Change Management
  • Effectively demonstrates Informative and Persuasive communication skills
  • Effectively works autonomously with strong Time Management & Prioritization Skills
  • Effective With Timely Problem Solving
  • Consistently Demonstrates Innovation and Creativity
  • Consistently Demonstrates Initiative & Adaptability
  • Strong Customer Orientation & Conflict Resolution


Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

  • The salary range for this role is ($99,000 - $159,600). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more


This position requires the ability to legally operate a motor vehicle on a regular basis.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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