The Enterprise Customer Success Manager will maintain and develop long-term relationships with strategic Corporate & Enterprise customers, ensuring delivery processes are controlled and audited. They will act as a trusted advisor, helping customers achieve desired outcomes, drive value realization, and grow portfolios through successful cross-selling and up-selling. They will also work to maintain a high NPS score and oversee account management activities.
We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.
Responsibilities:
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
- Maintain higher than industry average NPS score.
Desired Skills and Experience:
- Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
- Experience working with CRM, BPM, LC/NC solutions will be a preference.
- English language skills and executive level communication.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
What you should expect from us:
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.
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