The Enterprise Customer Success Manager will maintain strategic customer relationships, ensure value realization, manage delivery processes, and drive portfolio growth.
We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.
Responsibilities:
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
- Maintain higher than industry average NPS score.
Desired Skills and Experience:
- Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
- Experience working with CRM, BPM, LC/NC solutions will be a preference.
- English language skills and executive level communication.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
What you should expect from us:
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.
Top Skills
Bpm
CRM
Lc/Nc Solutions
Similar Jobs
Artificial Intelligence • Cloud • Enterprise Web • Natural Language Processing • Software • Business Intelligence • Generative AI
The Customer Success Manager, Enterprise will evangelize the importance of quality across departments within client organizations. This role involves collaborating with customers to understand their needs, building champion relationships, and facilitating multi-stakeholder alignment for upsells and renewals. The manager will also mentor and be mentored in a team-based approach to enhance customer success practices.
Information Technology • Software • Automation
The Enterprise Customer Success Manager will maintain relationships with strategic customers, ensure project delivery success, and drive growth through up-selling.
Top Skills:
BpmCRMLc/Nc Solutions
Healthtech • HR Tech • Software
As an Enterprise Customer Success Manager, you'll build strategic partnerships, drive platform adoption, ensure operational excellence, and advocate for customer needs across departments while managing large-scale healthcare staffing accounts.
Top Skills:
HubspotSalesforce
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.