HR Services Specialist

Company: CGL
Department: Human Resources
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

The HR Services Specialist provides second-level support on specialized or complex customer inquiries or assistance that is operationally focused.  This role executes the day-to-day operational tasks on behalf of our COEs with a focus on high volume complex HR transactions (i.e. Disability Case Management, Severance Calculations/Package preparation & processing, Recruitment Support, etc.), interpretation of guidelines and policies to inform decisions, make judgements or analysis and manages Tier 2 platform and technology support and escalations as needed.

• Execute job requisition requests & job postings ensuring that career opportunities are available on internal and external websites; co-ordinate assessments & background checks when required.
• Manage Severance Calculation/Package preparation & processing.
• Manage A Support for Sickness & Injury with a Safe Transition, Short-term disability, Long-term disability & Support At Work files; administer claims resolution and exception processes from onset to return to work and advise/communicate to all parties.
• Provide second-level support on specialized or complex customer inquiries or assistance that is operationally focused.
• Handle escalations from Tier 1 and triage support to Tier 3 as required and manage Tier 2 platform and technology support.
• Provide specialized direction and support during all client interactions, such as procedural, technical or navigational support, including the use of automated or self-serve features.
• Assist in the development, implementation and communication of Specialized HR Services processes, workflows and documentation resulting from legislative changes and changes to HR Center of Excellence (COE) programs and practices (in partnership with HR COEs).
• Provide specialized support for inquiries regarding employee exits, benefits, pension, medical leaves, recruitment processes, guidelines, and other HR processes from all levels of the organization.

• Post-secondary degree in Human Resources, Business Administration, Commerce or a related discipline.
• Chartered Professionals in Human Resources (CPHR) is an asset.
• You have 3-5 years of experience in Human Resources or a related field.
• Strong understanding of Human Resources programs, practices and procedures and experience with applicable legislation (i.e. Employment Standards, Privacy Act, Human Rights, etc).
• Experience with supporting business systems/applications & processes.
• Proficient skills in data reporting, tracking and data interpretation.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community."

Expected salary range $60,574 - $100,956  ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.