Provides customer service and inside sales support by processing orders, coordinating deliveries, preparing quotes, administering pricing, maintaining customer accounts, and identifying growth opportunities. Collaborates with sales, dispatch, billing, operations, and production teams to ensure accurate fulfillment and invoicing. Investigates discrepancies, manages customer and project records in Command Cloud, processes COD pre-authorizations, generates reports, and supports customer satisfaction and revenue growth.
Line of Business: Service & SupportPay Range: $78,070.00 – $104,076.66
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Provide exceptional customer service by building strong relationships, processing orders, coordinating deliveries, and supporting customer project requirements.
- Support sales activities through quotation preparation, pricing administration, product recommendations, and identification of growth opportunities.
- Collaborate with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction.
- Maintain customer accounts, project records, pricing structures, and related data within Command Cloud, ensuring accuracy and compliance.
- Monitor customer needs, market trends, and sales performance, generating reports and insights to support business decisions and revenue growth.
- Investigate and resolve order, project, and invoicing discrepancies, ensuring billing accuracy and timely issue resolution.
- Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support efficient financial and operational processes.
What Are We Looking For
- Strong customer service and relationship-building capabilities with a commitment to deliver positive customer experiences.
- Cultivates a deep understanding of customer operations and market dynamics, continuously seeking opportunities to create value and drive business growth.
- Effective communication and interpersonal skills with the ability to influence and build trust with diverse stakeholders.
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders.
- Solid problem-solving skills, business acumen, and a proactive approach to achieving results and supporting team success.
Work Environment
- Fast-paced office environment supporting customers and business operations.
- Frequent interaction with customers, sales teams, dispatch, and operational personnel.
- Combination of independent work and team collaboration.
- Standard business hours with occasional flexibility required to meet customer and business needs.
What We Offer
- Competitive base salary.
- Industry leading benefits package, including health, dental, and wellness.
- Pension plan with an automatic company contribution as well as matching contributions and RRSP options.
- Opportunities for training, development, career growth within a global organization.
Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.
Heidelberg Materials AG Calgary, Alberta, CAN Office
Calgary, Canada
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