Manages and improves cloud-based database infrastructure supporting a mission-critical SaaS platform. Responsibilities include database observability, performance and availability improvements, incident and ticket management, migrations, query tuning, schema design, high availability, disaster recovery, configuration standardization, and automation. The role partners with DBA, Engineering, and SRE teams and supports SQL Server and PostgreSQL environments across cloud platforms.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary
The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on. The DBRE role is also responsible for improving processes through automation and coding to reduce toil. They will work closely with Engineering and SRE teams to support new products that require database support.
Key Responsibilities
- Work on observability of relevant database metrics and make sure desired database objectives are met.
- Work with the DBA team to understand areas of operational toil and implement automations/processes to help manage PCC's database systems at scale.
- Implement a data-driven approach to performance and availability improvements across database platforms.
- Provide database support to Engineering and SRE teams, including database migrations, query performance, and schema/design improvements.
- Work on database operational workload, performance troubleshooting and root-cause analysis.
- Help standardize database configurations, deployment patterns, and operational processes across SQL Server and PostgreSQL platforms.
- Manage and prioritize operational tickets, incidents, service requests, and database maintenance activities.
Qualifications and Skills
- 3+ years of experience working with relational database systems.
- 1+ year working in a Database / SRE / Engineering-related role-· SQL Server or PostgreSQL experience preferred, other DBMS is nice to haves
- Hands-on experience with SQL Server or PostgreSQL administration, performance tuning, replication, high availability, and disaster recovery.
- Experience working in the cloud (AWS, GCP, or Azure — Azure preferred).
- Experience working with IaC tools such as Ansible and Terraform.
- Coding / Automation experience with languages such as PowerShell, C#, SQL, Python, and Go.
- Experience working with source control systems such as Git.
- Experience working with large databases (1+ TB) and managing large database environments is a plus.
- Additional experience with the following tools/systems is a plus: Jira, confluence, Grafana, ClickHouse, and various NoSQL databases.
- Experience working with AI tools, technologies, or AI-assisted development and automation is a plus.
- University or college education in Database Management, Software Engineering, or a related field.
- Some on-call or after-hours work will be required.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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