Manager, IT Systems

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of two days per week for our Anchor Days. 

The IT Systems team at Clio operates at the intersection of emerging technology and operational scale. We lean into a modern tech stack, experimenting with novel solutions to solve complex problems. Our mission is to eliminate friction—replacing tedious manual tasks with robust, scalable automation frameworks. We have a high degree of autonomy to shape strategy and influence the technical culture of the broader organization. If you want to build systems that meaningfully improve how thousands of people work every day, you’ve found your team.

In this role, you’ll lead a team of integration and automation engineers who eliminate friction across Clio. You'll own the technical roadmap, set standards for how we design and deliver integrations, and partner with teams organization-wide to identify where automation creates the most value. This role calls for someone who thinks strategically about where the team is headed while staying close enough to the work to set a strong technical bar. You'll be the primary people leader for IT Systems' integrations and automation function — hiring, developing, and retaining a high-performing team that builds the internal platform Clio runs on.

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.

• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects.

• Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.

• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions.

• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.

• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.

• Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.

• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

• Proven experience leading a team of systems, platform, or integration engineers in a technical people management role.

• Hands-on background in IT systems engineering or development—you understand how integrations, automation pipelines, and SaaS administration actually work, and can set a credible technical bar for your team.

• Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.

• Practical familiarity with the tooling your team will own: iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure-as-Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (GitHub Actions, Buildkite).

• Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment.

• Comfort working across API standards (REST, GraphQL) and authentication mechanisms—enough to guide technical design and review your team’s work meaningfully.

• Strong cross-functional collaboration skills: you know how to build trust with stakeholders outside IT, translate ambiguous problems into well-defined projects, and communicate progress clearly.

• Experience with hiring, performance coaching, and developing engineers at different levels of seniority.

• Ability to balance strategic thinking with operational discipline—you can set a roadmap and also ensure your team ships reliably.

• Experience in a high-growth SaaS or technology company where the pace of change demanded rapid iteration and strong prioritization.

• Experience contributing to or leading a migration, consolidation, or integration effort at a company that has undergone an acquisition or significant organizational change.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.