Lead a team of 5–7 Team Leaders managing Accident Benefit claims, providing strategic direction, coaching, governance, and technical oversight. Drive financial, operational and quality objectives, stakeholder engagement, talent development, change management, and continuous improvement while collaborating with cross-functional claims teams and broker partners.
The Opportunity
This role leads a team of Team Leaders handling Accident Benefit claims, providing strategic direction, coaching, and oversight. It focuses on driving performance, ensuring strong governance, and collaborating with key stakeholders. The position also emphasizes talent development, continuous improvement, and leading change.
What to Expect
- Lead a team of 5 - 7 Team Leaders overseeing a portfolio of Accident Benefit claims
- Provide strategic direction, coaching and mentorship to Team Leaders
- Drive financial, strategic and operational objectives
- Provide technical oversight, authority and direction
- Effective planning, recruiting, development and retention of skilled and engaged talent
- Engage all stakeholders in effective portfolio management ,including underwriting, actuary and senior claims leadership.
- Ensure appropriate governance and oversight.
- Drive our quality assurance, transformation and continuous improvement journey
- Creating, implementing and measuring action plans to address gaps and opportunities
- Work collaboratively with cross-functional claims teams and broker partners
- Have a team mentality and ability to work outside of silos.
- Lead change
What You Bring
- University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college
- Completion of FCIP, CIP or CRM designation is an asset
- A minimum of 10 years general claims handling experience
- A minimum of 5 years claims leadership experience
- Proficiency and strong knowledge of Accident Benefits claims handling and portfolio management
- You must be enthusiastic and goal oriented
- Execution focused with a demonstrated history of change management
- Experience in an agile and fast paced environment
- Outstanding verbal and written communication skills
- A passion for coaching and mentoring
- You bring a sense of understanding and inclusion to problem solving
- Develop collaborative relationships with both external and internal customers
- You’re dependable with strong interpersonal skills
- Engagement and culture champion
- Must be proficient with Windows operating system and Microsoft Office (Excel)
Salary Range:$106,500 - $156,500
About the Team Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Definity Calgary, Alberta, CAN Office
Calgary, Canada
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