Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, providing fast, flexible working capital to US small businesses that have been underserved by traditional financing options. It is our mission to build a world-class fintech company so our customers and our people can reach their full potential. Forward has been recognized as a Best Place to Work by Built In Boston and is certified as a Great Place To Work.® We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
As Manager, Underwriting, you will lead a team of high performing Underwriters as they review a large volume of small business applications for financing. Your primary focus will be to ensure your team is effectively and efficiently reviewing applications in accordance with our underwriting guidance, so we can reach our funding volume and profitability goals in our expected turnaround times. You will provide them with consistent, daily feedback on their underwriting approach and performance, continually pushing them to improve.
In this role you will:
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Lead, coach, and develop a team of underwriters to ensure high performance, professional growth, and alignment with business goals.
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Ensure your team of underwriters are working small business applications in accordance with our underwriting policies and guidelines
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Work closely with underwriters on your team to address application-related concerns or issues, reviewing applications as needed, and helping them meet their operational KPIs
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Report to underwriting leadership on team performance, and work with them on ways to enhance our department processes and guidelines, helping to drive department performance
Why you should apply:
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Driven team: Be a part of a high performing, result oriented team, contributing to the success of a fast growing organization.
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Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
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Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.
Role Requirements:
(Even if you don’t check every box, but see yourself contributing, please apply.)
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Bachelor’s degree
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5+ years of professional experience in underwriting (consumer, small business, commercial)
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2+ years of experience leading and managing an underwriting team
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In-depth knowledge of underwriting principles, financial analysis, and regulatory requirements
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Experience leading and coaching a team and driving results
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Ability to effectively learn and process information in a fast-paced environment
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Strong problem solving skills and effective decision making ability
Forward Financing Core Values:
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Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
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Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
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Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
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Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.
About Us:
Forward is a fintech company headquartered in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, providing fast, flexible working capital to small businesses across the US. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day — giving more businesses the financial opportunity they need to thrive. Plus, with dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $3.2 billion in funding to more than 67,000 small businesses. The company holds an A+ rating from the Better Business Bureau, an Excellent / 4.7 stars rating on Trustpilot.com, and has been recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®. Forward actively fosters a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. The varied backgrounds of our people fuel innovation and strengthen our team. By embracing what makes each of us unique, we create a supportive environment rooted in respect where people feel valued and empowered to thrive. Our driven group of over 460 people, with about 200 based in the US, and 260 in the DR, are excited about their work, knowing they’re helping thousands of small businesses while advancing their own careers.
Perks & Benefits:
At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.
When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!
U.S. Equal Opportunity Employment Information
Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.
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