Marketplace Operations Specialist

• Maintain product catalog quality through product validation, content review, recalls, and issue resolution.
• Support seller operations, including compliance reviews, documentation, account configuration, and operational communications.
• Process marketplace financial activities, including commissions, invoicing, purchase orders, reconciliations, transaction reporting, and payout support.
• Coordinate supplier onboarding, monthly business reviews, feature testing, and operational improvements.
• Assist new sellers with onboarding, account activation, payment setup, KYC reviews, and invoicing inquiries.
• Support customer service by monitoring marketplace communication channels, creating and managing incidents from customer emails, and dispositioning order and product concerns to the appropriate teams for resolution.
• Maintain accurate records and identify opportunities to improve marketplace processes and operational efficiency.
• Collaborate cross-functionally to support marketplace growth and achieve business objectives.

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, E-Commerce, Logistics, Finance, Accounting, International Business, Management Information Systems, Industrial Engineering, or a related field preferred; equivalent relevant professional experience may be considered.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• 2–3 years of relevant experience in eCommerce, marketplace operations, customer support, supply chain operations, or a similar operational role required
• Experience in eCommerce, marketplace operations, customer support, or supply chain operations preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office, particularly Excel; experience with marketplace platforms such as Mirakl is a plus.
• Ability to manage multiple priorities in a fast-paced environment with a high level of accuracy and attention to detail.

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• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off