Metallurgy Technical Services Manager

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

About the Position

This position is based on-site in Kamloops, British Columbia, Canada. Relocation to Kamloops is required.

The Manager of Technical Services for North America is responsible for initiating, developing, and maintaining contacts with technical personnel within major and junior mining and engineering companies worldwide. This position will actively foster personal relationships with key individuals in mining companies to encourage them to use the services of ALS Metallurgy and demonstrate its technical superiority. As part of the senior management team this position will assist with developing strategic plans and business development strategies to ensure that all financial targets are met.

Specific Responsibilities

• Provide consulting services to clients in the field of metallurgical test work or mineral processing;

• Prepare quotations based on enquires of prospective clients;

• Lead business development efforts such as hosting webinars, representing ALS Metallurgy at conferences and institutes, and visiting client sites;

• Provide direction to the project metallurgists to ensure that projects are completed on time and on budget, and to ensure that the objectives of clients are met;

• Review project metallurgist reports and ensure a high quality standard is met;

• Build a team of highly competent metallurgists to manage the test programs;

• Review technical data and prepare professional technical reports summarizing project results;

• Recommend future programs of test work in order to maximize process efficiency;

• Evaluate and implement new technology and services including equipment and methods that add value to client projects and improve ALS Metallurgy’s ability to compete;

• Assist with technical activities in the laboratories when the need arises;

• Liaise with the Project Metallurgists regarding ongoing test programs and provide support if required;

• Mentor the technical staff, conduct performance reviews and take corrective action;

• Develop, manage, and conduct research projects which will enhance the professional standing of ALS Metallurgy;

• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;

• Observe established safety regulations and comply with all ALS health and safety policies and procedures;

• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Demonstrated leadership skills with proven ability to coach and mentor others;

• Well-developed communication and report writing skills;

• Experience supervising and directing metallurgical test work;

• Ability to effectively manage workload and meet deadlines;

• Exceptional organization skills and detail-oriented;

• Highly motivated, strong sense of responsibility and excellent work ethic;

• Able to work independently or as part of a team;

• Strong customer service orientation with a dedicate focus on exceeding client expectations;

• Proven troubleshooting and technical support skills;

• Able to effectively handle a high volume of work and time critical issues;

• Previous experience working in a concentrator is considered an asset.

• Excellent English communication skills (written and verbal).

Required Qualifications

• P. Eng designation required;

• Completed degree in Metallurgy or Mineral Processing (or equivalent);

• Prior flotation and comminution experience is essential;

• A minimum of 5-7 years of experience in laboratory analysis and operations;

• Experience in business development with a strong international network;

• Project management experience is highly regarded.

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks;

• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

• Ability to sit and/or stand for extended periods of time.

Our Benefits Include 

• The starting annual salary for this position is $145,000, with the potential for higher compensation based on qualifications. Individual compensation is determined by factors such as job-related skills, relevant experience, education, and/or training

• A sign-on bonus and relocation assistance are offered for this position, with a combined value of up to $25,000.

• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs) 

• Additional vacation days for years of service 

• Business support for education or training after 9 months with the company 

• Learning & development opportunities (unlimited access to e-learnings and more) 

Please note: Benefits vary based on employee status. 

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.