Mission Control Operator

Mission Control Operator

Overview:
 

As we expand globally, Shift4 is pushing the boundaries of Financial Technology through the creation of a new internal system, Mission Control. Like the name suggests, this system will be akin to the control rooms of the Space Shuttle and Apollo programs, where holistic company wide information is flowed from external systems across the business to a single, unified location. Subject matter experts will be able to analyze and action on data directly, allowing for fast response and creation of automation that can then identify and prevent similar issues in the future.

As a Mission Control Operator, you will be one of the fundamental components of bringing this new vision to life. You will command and control different Shift4 business systems through our Mission Control interface, make decisions about how to direct and redirect resources, and become a technical subject matter expert in specific business divisions based on your experience. You will support the development of this new operational model and build with our engineering teams to bring new features and functions to Mission Control.

This role will be based at Shift4 Headquarters in Center Valley, PA. Relocation assistance may be available.

Responsibilities:

• Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure, representing and directing these teams when necessary for Mission Control operations.
• Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOP's to support the integration of Mission Control systems to those divisions.
• Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.
• Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams. Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify.
• Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems.
• Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives.

Qualifications:

• 2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation OR experience in in analytics, payments development, operations, or engineering within a Financial Technology company.
• Highly competent communication skills, both written and verbal. You excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to an executive audience.
• Personal experience leading technical projects, including conception, development, and implementation.
• Previous experience in an operational and workflow oriented role.
• Experience interacting with data systems such as Grafana, Tableau, or other graphical user interfaces.

Desired Qualifications (Additional experience that is a plus to have):

• Professional Degree in a relevant field.
• Personal experience utilizing operational software systems, including Epsilon3, First Resonance ION, or a wholesale ERP such as SAP.
• Experience with real time, time series data and creation of workflows around data indicators.
• Experience with operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance.
• Python, pyspark, or other programmatic skills
• Experience with one of the following platforms: Palantir Foundry, Mulesoft

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