Leads the architecture, implementation, and delivery of Microsoft Dynamics 365 Customer Engagement solutions. Responsibilities include gathering requirements, designing scalable solutions, managing project scope and budgets, engaging clients, mentoring delivery teams, overseeing quality assurance, and providing training and post-implementation support. The role also manages risks, ensures technical standards, and drives continuous improvement across solution delivery.
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
We are looking for an innovative and technology-driven Principal Architect, Microsoft Dynamics 365 Customer Engagement for our Dynamics 365 Consulting Team to be based out of our Toronto, Edmonton, Calgary or Vancouver branch where you will focus on leading the design, implementation, and delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role involves working closely with clients to understand their business requirements, designing tailored solutions, and ensuring successful project execution.
A Day in the Life:
- Lead the design and architecture of Dynamics 365 CE solutions based on client requirements
- Ensure solutions are scalable, secure, and aligned with industry best practices
- Provide technical guidance and expertise to project teams and clients
- Oversee the development of technical specifications and solution documentation
- Manage the end-to-end delivery of Dynamics 365 CE projects
- Develop and maintain project plans, including scope, timelines, and resource allocation
- Monitor project progress and ensure adherence to project plans and budgets
- Identify and mitigate project risks and issues
- Build and maintain strong relationships with client stakeholders
- Conduct workshops and meetings to gather and validate business requirements
- Provide regular project updates and status reports to clients
- Lead and mentor a team of Dynamics 365 CE consultants, developers, and testers
- Foster a collaborative and high-performance team environment
- Ensure team members have the necessary skills and training to deliver successful projects
- Ensure that all deliverables meet quality standards and client expectations
- Conduct code reviews and ensure adherence to coding standards and best practices
- Implement continuous improvement initiatives to enhance solution delivery
- Provide training and support to clients during and after implementation
What You Bring:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Extensive experience in designing and delivering Dynamics 365 CE solutions
- Strong project management skills with a track record of successful project delivery
- Excellent client engagement and relationship management skills
- Leadership experience with the ability to manage and mentor teams
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Microsoft Dynamics 365 certifications (preferred)
What Makes You Extra Awesome:
- Experience with Agile and Scrum methodologies
- Knowledge of other Microsoft technologies such as Power Platform, Azure, etc
- Understanding of data integration and migration strategies
Why Work at Long View:
- Great people and culture
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Long View Systems Calgary, Alberta, CAN Office
Calgary, Canada
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