Process Documentation Specialist

Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Transformation Team is looking for a Process Documentation Specialist to support business process changes that are central to Benevity’s strategic goals. This vital role involves documenting and enhancing business processes, working closely with business process owners to drive operational efficiency, consistency, and success. You will be responsible for eliciting and documenting business processes in their current and future states, analyzing errors to identify improvement opportunities, and developing data-driven solutions. We encourage candidates who thrive in collaborative settings and are committed to organizational excellence to apply.
Please note this is a 12-month temporary role.

What you’ll do:

Business Process Analysis and Design:

• Document process models, including flowcharts and diagrams
• Assist in creating job aids and similar process documentation to support end users with daily operations
• Conduct gap analysis of existing processes and identify inter-related workflows
• Collaborate with stakeholders to understand business requirements and pain points
• Propose innovative solutions to streamline processes and enhance productivity

Document Management:

• Create and update essential documents, such as Business Requirements, and Solution Design Documents
• Maintain accurate and organized records to facilitate effective communication across teams
• Assist in the design and implementation of process and document maintenance workflows that keep resources up-to-date

Support Implementation of  Solutions: 

• Provide technical expertise for implementing business solutions in our business systems
• Ensure solutions are delivering targeted benefits 

Testing and Training:

• Assist in creating testing plans and participate as a business process tester
• Support the development of training plans and testing materials
• Ensure end-users are well-prepared for process changes

What you’ll bring:

• Ability to build strong relationships and communicate effectively with diverse teams and stakeholders
• Skilled in identifying and understanding business needs and translating them into actionable solutions
• Proficiency in developing comprehensive business cases to support strategic initiatives
• Experience in creating clear and efficient process diagrams to streamline operations
• Ability to produce precise, well-structured documentation.
• Creative and analytical thinking to tackle complex challenges and devise effective solutions
• Meticulous attention to detail, ensuring accuracy and quality in all deliverables

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].