Quality Assurance Associate

We’re looking for a strong communicator who is passionate and highly strategic.  You’ll facilitate and continuously improve on the Quality Assurance Program for Morgan Stanley at Work’s Service Delivery organization.  The ideal candidate will be familiar with the Morgan Stanley ways of working and communication channels, as well as a familiarity and strong desire to continue learning in the equity compensation space.

Responsibilities

• Manage QA process measuring effectiveness of case resolution within the Client Success Management organization including but not limited to monthly review of Salesforce cases as well as JIRA and SW/EEO databases as needed to perform the QA reviews.
• Provide QA program findings to Operational Excellence team management in order to continuously improve results
• Assist with QA program training and calibration sessions to teams as needed
• Update Salesforce reporting to be utilized by managers in 1:1’s in order to build scalable improvements
• Collaborate with internal departments relating Salesforce Dashboard and widgets.
• Facilitate and participate in meetings with business partners as appropriate for problem resolution

Qualifications

• Undergraduate degree or equivalent work experience in Business, Commerce or similar area of expertise.  MBA preferred but not required.
• Minimum 1 year in a Client Services or similar role in Equity Compensation
• Strong familiarity with Morgan Stanley’s ways of working and communication channels
• Written and oral fluency in English, including the ability to make effective presentations
• Problem solving skills and abilities, including the ability to make sound decisions and find viable solutions under tight timelines and in ambiguous circumstances
• Project management experience would be an asset; formal Project Management education is not a requirement
• Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
• Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
• Ability to travel up to 25% of the time within the United States and Canada

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.