Sales Administrator (Newcastle, ON)

Location

Toronto - 3381 Steeles Avenue East, Suite 100

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.

If you're ready to be a part of our team, we encourage you to apply

Job Description

Your Team

• As the Sales Administrator, you will support the execution of all on site sales and marketing related initiatives for our Newbrook Community, in Newcastle. Your journey begins by supporting your Community Sales Representative throughout the new home buying process, updating and maintaining administrative and operational requirements for the community and presentation centre, as well as ensuring an exceptional sales experience for our customers at point of sale and up to closing.

This is a part time role based in Newcastle, ON with shifts every weekend.

Your Key Deliverables

• Prospecting/Sales

  • Support the Community Sales Representative in the sales process from agreement processing all the way through to transition to Customer Care
  • Be well-versed in Brookfield Residential’s product offering and features to help customers in their decision-making process
  • Ensuring all paperwork and appropriate follow up occurs in an efficient and timely fashion
  • Support the Community Sales Representative with prospecting for new business and customer opportunities and updating of CRM
  • Ensure that all required information for the successful execution of a sales contract is submitted timely and accurately to the appropriate departments
  • Manage all purchaser files and internal CRM and ensure they are up to date with mortgage approvals, deposit cheques, contact information, etc.
  • Provide a point of contact, establish expectations for each stage of the process and resolve customer concerns along the way
  • Be fully versed in all of Brookfield Residential’s processes
  • Manage all aspects of the weekly sales reporting in a consistent and timely manner
  • Ensure cleanliness and quality presentation of the presentation centre and model homes
  • Ensure lot inventory is updated on Lot Management System, Internal and external inventory maps (hard copy and digital)
  • Entering guest traffic and demographics in various locations and systems in a timely manner

  Customer Service

  • Supporting the end-to-end Customer Journey from entering into an agreement to closing and supporting the customer during key construction stages into the living in their new home
  • Represent the customer at weekly/bi-weekly community team meetings
  • Be the central point of contact for the customer, liaising with other Brookfield team members to create a consistent and seamless customer journey
  • Consider special circumstances or requests from customers as needed, providing an opportunity to elevate the home buying experience
  • Familiarize new homeowners with their new neighborhood amenities, such as shopping centers, banks, churches, schools, daycare centers, etc.
  • Ensure a professional atmosphere by conducting activities in a fair and equitable manner always.
  • Liaise with the Construction department to ensure proper information flow, orderly start and delivery of sold and spec homes
  • Ensure the customer is set up in the Homeowner Portal and are receiving timely updates
  • Properly setting accurate expectations and inoculating the customer to potential challenges that can arise.

  Marketing

  • Ensure that the presentation centre, model homes, and spec inventory homes are presented professionally and marketed according to Brookfield Residential standards
  • Review and maintain website content for their community
  • Provide feedback to marketing on traffic, such as demographics, buyer profile and traffic sources
  • Ensure marketing material is readily available and up to date

  Competitive Analysis, Industry Knowledge, & Community Awareness

  • Develop and communicate a thorough and ongoing understanding of competitors’ offerings both in the new home and resale market, through regular comprehensive competitive analysis of competitor’s plans, specifications, and pricing and overall product offerings
  • Maintain continuous involvement within the respective regional residential community and homebuilding industry
  • Obtain excellent knowledge of the city/town and local venues.

Nice to Haves

• 2+ years of customer service and/or administration experience

Your Opportunity - Canada

We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• RRSP program, contributions begins day 1
• Career development programs
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.