Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to empower customers to create a healthier, cleaner, and safer world. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Responsibilities:
Contract administration support for Unity Lab Services (ULS) Canada.
Key point of contact for the ULS Territory Manager covering the Quebec and Eastern Canada Region.
Contract administration to team to help drive revenue.
Assist with generating both renewal and new support plan quotations, and modifying large equipment lists, along with quote updates and revisions requested.
Assume responsibility of contract administration tasks on a regional basis including billing, invoicing, work order generation and miscellaneous items
Ownership of contract renewal quotation review and generation for the region. Update support plans in database and complete contract additions/removals in conjunction with sales staff
Complete administration responsibilities on national basis. This includes the following duties warranty order notifications, order processing, and customer communications including confirmation of purchase orders received.
Provide support, as needed, to other Sr Customer Service Representatives with contract administration duties during vacation/holiday period or periods of overflow administration tasks.
Assist sales team with various national and key account service plans in consultation with the National Service Sales Manager. Update equipment lists and supported by ULS RSD Canada.
Education:
High school graduate minimum. College diploma or bachelor’s degree preferred, or a similar combination of education and experience.
Experience:
1+ years of experience in a customer service role, customer call center experience is a plus. Experience working in an office environment is also a plus
Knowledge, Skills Abilities:
Bilingual – English and French required. Excellent English and French language and grammar skills. Strong French and English communication, both verbal and written
Highly developed sense of dedication to customer happiness
Ability to problem solve customer inquiries via telephone, chat and email
Demonstrates attention to detail, accuracy and quality
Interpersonal and time management skills, ability to prioritize and multi-task
Outstanding teammate when working with members of the immediate team, as well as, colleagues outside Customer Service, while demonstrating the ability to work independently
Practices active listening
Ability to maintain composure and positive demeanor during difficult times
Proficient PC skills in Microsoft Office, IE, strong typing skills required; able to work in multiple systems concurrently using multiple monitors.
Internet service and access for a hardwire connection to your internet router
