Senior Business Systems Analyst

Company: CGL
Department: IT Property & Casualty
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Senior Business Systems Analyst, you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.

• You have working knowledge of Agile, Acceptance Test Driven Development or Test Driven Development (ATDD/TDD).
• At least one of the Guidewire Insurance Suite products - PolicyCenter, ClaimCenter, or BillingCenter, with a preference to PolicyCenter.
• Experience with automation, particularly test automation tools such as Selenium and/or Playwright.
• JIRA, JIRA Service Desk and Confluence or similar tools. 

• Play a key role in our strategic transition from Selenium to Playwright, helping shape the future of test automation across the department.
• Partner with delivery teams to identify, prioritize, and maintain critical release regression test suites, while driving the investigation and resolution of test failures.
• Champion governance, processes, and overall accountability for Guidewire Cloud Non-Production Environments (NPEs) to ensure their stability, reliability, and effectiveness. Experience with PolicyCenter, BillingCenter, ClaimCenter and integrations would be an asset.
• Contribute to the implementation and adoption of the Policy History Migration Tool, enabling the secure and compliant replication of production policy data for testing and validation purposes.
• Collaborate with business and technology stakeholders to identify opportunities for continuous improvement in testing, environment management, and delivery practices.

• You have five years of experience in Information Technology or a related field.
• You have completed post-secondary education in Information Technology or a related discipline.
• You have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
• Having work experience in an Insurance Environment is an asset.
• Have strong facilitation, documentation and communication skills to interact with diverse groups to validate business processes, identify technical solutions, and document processes and outcomes.
• Have a strong background in testing approaches and best practices.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $72,847 to $121,411

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.