Staff Machine Learning Engineer (Modeling), Personalization

Posted 8 Days Ago
8 Locations
Remote
Hybrid
Senior level
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
We want to make the world’s relationship with money more relatable, instantly available, and universally accessible.
The Role
As a Senior Machine Learning Engineer on the Personalization team, you will leverage machine learning to enhance customer experiences and drive growth for Cash App. You will work closely with product and marketing teams to develop and deploy machine learning models tailored to customer interactions, utilizing a rich data set for personalized recommendations.
Summary Generated by Built In

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
Machine Learning is an integral part of how we design products, operate, and pursue Cash App's mission to serve the unbanked as well as disrupt traditional financial institutions. Our massive scale and deep trove of transaction data create an endless number of opportunities to use artificial intelligence to better understand our customers and offer new products and experiences that can improve their lives. We are a highly creative group that prefers to solve problems from first principles; we move quickly, make incremental changes, and deploy to production every day. Check out our Machine Learning / AI blog !
This role is part of Cash App's Personalization ML Team. This team aims to personalize every interaction that our customers have with Cash App. This team oversees all personalization Machine Learning projects for Cash App & Afterpay, including recommendations, search retrieval/ranking, growth, incentives, and cross/up-sell.
You Will

  • Partner closely with product and marketing teams to build a tailored experience that helps drive growth, engagement and revenue for Cash App
  • Build and deploy machine learning models across our personalization domain


You Have

  • Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field. A Master's degree is preferred
  • 6+ years of experience in machine learning, data analysis, or a related field
  • Strong knowledge of machine learning algorithms and data analysis techniques
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills, with the ability to explain complex concepts to non-technical stakeholders
  • Search & Recommendation experience


Technologies We Use and Teach

  • Python (NumPy, Pandas, sklearn, xgboost, TensorFlow, keras, etc.)
  • MySQL, Snowflake, GCP/AWS and Tableau
  • Deep Learning (embeddings, two-tower, semantic search)


We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$198,000 - $297,000 USD
Zone B:
$188,100 - $282,100 USD
Zone C:
$178,200 - $267,400 USD
Zone D:
$168,300 - $252,500 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Top Skills

Python
The Company
Atlanta, GA
3,500 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible.

Why Work With Us

At Cash App, our mission is simple yet ambitious: to redefine the world’s relationship with money by making it more relatable, instantly available, and universally accessible. To make this real, we’re building a team of dreamers, innovators, and risk-takers to break the mold of what a financial brand can be. If that’s you, then come join us.

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Cash App Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Cash App has always been a distributed team working across timezones and continents. Today, we're remote-first by default, but encourage you to choose how you want to work: from home, one of our offices, or a mix of both.

Typical time on-site: Flexible
Kitchener, Ontario
Toronto, Ontario

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