Lead complex fraud investigations, resolve escalations, optimize fraud prevention and chargeback policies, collaborate cross-functionally on risk projects, manage queues and customer de-escalations, and mentor analysts to reduce fraud and risk exposure.
At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.
About the team:
The Risk team is responsible for assessing the credit risk of new businesses, detecting and preventing fraud, optimizing our transaction processes, assisting with enhancements of risk prevention strategies and liaising with our small business owners to develop and implement the best possible solutions.
About the role: Being a Senior Risk Analyst on the Risk Operations Team is a great opportunity to progress your career by taking on both leadership and technical responsibilities. This position exposes high-performing analysts with a broader perspective on how risk affects the business and presents opportunities to work cross-functionally to achieve team objectives.
Here's how you will make an impact:
- Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation.
- Providing leadership support by routinely addressing complex cases/escalations and finding resolutions
- Collaborating with internal teams suggesting and/or delivering on meaningful project work in line with team wide objectives.
- Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, highlighting fraud trends, and determining regulatory or compliance violations.
- Regularly providing suggestions on how to improve processes, workflows, policies - anything!
- Providing a personal example of a positive and proactive attitude and actively promoting this culture in the team.
You Thrive Here By Possessing the Following:
- 4+ years of merchant fraud underwriting/adjudicating experience working in a payments or fintech space.
- Strong credit risk experience with the ability to identify high-risk businesses.
- A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
- Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
- Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
- The ability to manage relationships with our small business owners, using your excellent communication skills to do so.
- You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.
- You are a highly motivated individual with strong communication skills and an excellent ability to document complex problems.
- You carry a sense of tact and empathy under pressure and have a sixth sense for identifying problems while implementing and communicating solutions.
- You are technically strong in all aspects of queue handling, and assignments, as well as overseeing daily queue progress.
- You are able to assist with de-escalations.
- Working with the analysts to de-escalate and own customer interactions.
- You can ask “the right questions” when probing for critical information from a customer and deliver the not-so-great news in a way that they are still left feeling great about Wave.
- You are able to work both independently and collaboratively when needed.
At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here!
Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs.
Please note that we use AI-assisted note-taking in interviews for transcription purposes only. This helps ensure interviewers can remain fully present and engaged throughout the discussion.
This advertised posting is a current vacancy.
Top Skills
Rule-Based Fraud Detection Tools,Third-Party Fraud Tools
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