SEO Onboarding Representative

Hi, I'm Jason Eliason and I lead the Jane Marketing Services team. I've been at Jane for two years, and what we're building here is really exciting - a team embedded inside a healthcare SaaS product, delivering SEO, Google Ads, Social, and Website services exclusively to the clinics that run their practices on Jane. Every win we get in local search translates directly to more bookings for a practitioner. That connection to real people running real healthcare businesses is something I care about a lot.

We’re looking for an SEO Onboarding Coordinator to be the operational backbone of our client onboarding pipeline. If you're the kind of person who gets genuine satisfaction from keeping a complex, high-volume system running without a single thing slipping through the cracks - this one's for you. It's a foundational role on a fast-growing team, and the whole engine depends on the person in it.

What Impact We're Looking For You To Make

• Own the end-to-end operational onboarding workflow for new clinic clients - managing billing follow-up, DNS/TXT verification, Google Business Profile access, website access, and Google Analytics setup so every client lands without a hitch.

• Drive pipeline momentum by managing follow-up sequences for non-responsive clients across 4+ touchpoints, keeping the shared SEO inbox organized and every open item accounted for.

• Communicate clearly and warmly with clinic owners through onboarding emails and short setup calls, making a technical process feel simple and human for non-technical practitioners.

• Maintain accurate, up-to-date records across Notion and our CRM so the entire team can rely on a single source of truth at every stage of the client journey.

• Collaborate closely with the SEO Onboarding Lead, billing, and SEO Representatives to create clean handoffs at every stage - acting as the connective tissue that keeps the whole team in sync.

What Experience We Need

• 1-2+ years in a coordination, operations, customer success, client onboarding, or administrative support role - you've managed parallel workstreams before and have the systems to prove it.

• Exceptional attention to detail and organizational skills, with a demonstrated ability to manage 30+ concurrent client threads without dropping anything.

• Strong written communication skills - your emails are friendly, clear, and easy for non-technical readers to act on without re-reading twice.

• Calm and methodical under volume and interruption, with a track record of prioritizing well when everything is happening at once and following up persistently without being pushy.

• Comfort with digital tools and light technical tasks - experience with a CRM (Close, HubSpot, or similar), Google Workspace, or basic domain/account setup is a plus, though not required.

If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.

We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.

At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual starting salary of $60,000.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here!