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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own the strategy, roadmap, performance, experimentation, and measurement of Samsara’s regional websites across international markets. Lead localization, SEO/AEO, CRO, personalization, AI workflow adoption, site launches, redesigns, and architecture initiatives. Partner with marketing, content, design, engineering, and regional teams to deliver business outcomes, communicate performance to leadership, and improve web capabilities across the organization.
Top Skills:
A/B Testing PlatformsAeoAi AgentsCmsGoogle AnalyticsMixpanelModern Web StackSeoTableau
Aerospace • Hardware • Robotics • Software
Own product and feature launches, positioning, messaging, go-to-market plans, sales enablement, and technical content. Develop collateral, case studies, thought leadership, vertical-specific messaging, and customer proof points for technical and executive audiences. Collaborate with product, engineering, sales, and design teams while tracking launch adoption, share of voice, and pipeline impact.
Cloud • Information Technology • Security • Software • Cybersecurity
Leads and develops the Canadian sales engineering organization, recruiting and mentoring team members while scaling discovery, technical qualification, and proof-of-concept processes. Partners with sales leaders, product management, engineering, customers, and channel partners to design and present value-based cybersecurity solutions, support strategic deals, and drive revenue growth across Zscaler’s core and Gen AI portfolio.
Top Skills:
Ai ToolsCybersecurityGenerative AiNetworkingSaaSZscaler Zero Trust Exchange
Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability.
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Responsibilities- Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
- Troubleshoot complex issues and offer innovative solutions, often at the system level.
- Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
- Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
- Collaborate with cross-functional teams to ensure a seamless support experience for customers.
- Document and report on support activities, providing valuable insights for process improvements.
- Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
- Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
- Periodically take on-call duties, providing 24/7 support coverage as required.
- A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
- Minimum 3 years of experience in a technical support role, with a proven track record of success.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
- A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
- Proficiency in relevant software and tools used for technical support and troubleshooting.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
- Willingness to continuously learn and adapt to new technologies and support methodologies.
- Flexibility to work in a 24/7 support environment, including periodic on-call duties.
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
