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AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Leads Expedia B2B Operations’ global business enablement portfolio, focusing on continuous improvement, process design, automation, AI-enabled servicing, operational readiness, governance, crisis response, and partner communications. The role redesigns workflows, builds business cases, improves service and financial metrics, governs operational changes, supports launches, and drives adoption across teams, vendors, partners, Product, and Technology.
Top Skills:
Artificial IntelligenceAutomationConversations ApiLean Six SigmaProcess MappingProperty Message CentreRoot-Cause AnalysisSix Sigma
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eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead approximately 10 senior Account Executives on an outbound mid-market sales team. Responsibilities include hiring and developing talent, coaching through pipeline and performance data, forecasting, improving sales processes, establishing operating rhythms, and partnering with Sales Leadership, Marketing, Enablement, Operations, and Product. The role focuses on building a high-performance organization, strengthening pipeline quality, improving execution, and developing future sales leaders.
Top Skills:
AfterpaySquare
Big Data • Information Technology • Software • Analytics • Energy
Provide frontline support for Enverus software applications through phone, email, and virtual screen sharing. Diagnose and resolve technical issues, manage customer cases, document and escalate product problems, educate users on navigation and product value, communicate updates, and relay client feedback to internal teams. The role requires strong communication, troubleshooting, organization, conflict resolution, collaboration, and customer-service skills, with rotating holiday support possible.
Top Skills:
Generative AiSaaSVirtual Screen Sharing
Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability.
The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Responsibilities- Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
- Troubleshoot complex issues and offer innovative solutions, often at the system level.
- Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
- Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
- Collaborate with cross-functional teams to ensure a seamless support experience for customers.
- Document and report on support activities, providing valuable insights for process improvements.
- Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
- Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
- Periodically take on-call duties, providing 24/7 support coverage as required.
- A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
- Minimum 3 years of experience in a technical support role, with a proven track record of success.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
- A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
- Proficiency in relevant software and tools used for technical support and troubleshooting.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
- Willingness to continuously learn and adapt to new technologies and support methodologies.
- Flexibility to work in a 24/7 support environment, including periodic on-call duties.
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
