Technical Claims Consultant

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Technical Claims Consultant, you will provide direction and support with respect to technical claims management for their assigned discipline. You are responsible to contribute to the development of related technical claims training, resources, and communication, as well as monitoring claims handling practices through audits and analysis. You are responsible for the training and to provide technical support and coaching to the Technical Claims Supervisor. You are accountable to work in collaboration with claims team and leaders to deliver on objectives and client service expectations for their discipline.

• Providing technical consultation and coaching to Claims Supervisors to support sound decision making for claims, litigation management, policy interpretation, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with legislation and company guidelines.
• Pursuing, applying and regularly researching case law to specific facts and share with technical teams.
• Participating in learning programs for the discipline as a Subject Matter Expert.
• Supporting with data and trend analysis including monitoring and collaborative action planning established by leadership.
• Identifying specific trends, legal issues, legislation and convey this information to stakeholders and cross discipline teams.
• Assisting the leadership team in resolving technical conflicts and client escalations.
• Supporting the execution of operational policies and procedures to ensure compliance with company, government, and legislative standards.
• Working collaboratively with stakeholders to implement business processes which enhance client engagement, support profitability, and enrich staff engagement.

• You have 5-7 years of discipline specific experience within the insurance industry or other related fields.
• You have a post-secondary education or related discipline.
• You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
• You have advanced knowledge of policy wording, legislation, and regulations.
• You have an ability to use metrics and analytical tools to take action on identified opportunities and trends.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $72,847 - $121,411 (min-max, full range).

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Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.