Process and review salvage and vehicle title documentation, enter title data into IAA systems, ensure compliance with multi-state title/salvage laws, resolve discrepancies, and provide customer support via phone, email, and mail. Perform clerical duties, maintain confidential records, and assist office functions while following established procedures and supporting employee development and operational accountability.
The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems
Responsibilities- Review and process documentation for insurance and remarketing customers
- Process incoming salvage titles from multiple states and set for sale
- Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
- Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
- Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
- Reviews and enters in title work for all customers.
- Completes application to transfer title ownership.
- Enters information from titles received from the state into the IAA operating system.
- Stays current with title/salvage laws in multiple states
- Responds to customer questions, complaints and requests.
- Resolves problems encountered in the effort to transfer title ownership.
- Performs word processing assignments, filing and related clerical duties.
- Follows well-established procedures and under close direction of supervisor.
- Assists with other office functions as needed.
- Immediately reports all violations of company policy to a supervisor or manager.
- Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
- Develop employees as part of a progression plan
- Maintain a culture of responsibility, accountability, integrity, and execution across span of control
- Other duties as assigned per management
- 1-2 years State/National title processing experience
- 2-3 Years Previous knowledge in title and salvage title requirements
- Maintaining customer databases
- Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
- Typical Field Office Environment
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
About the TeamAbout the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
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