Underwriting Coordinator

Company: CGIC
Department: P&C Insurance Solutions
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

The Underwriting Coordinator supports the day-to-day operational effectiveness of the Underwriting department. This role is responsible for workforce coordination, scheduling, resource allocation, operational reporting, and administrative support for a team of more than 90 underwriting professionals. The Underwriting Coordinator monitors staffing requirements, maintains workforce management systems, supports departmental planning activities, and provides timely operational information that enables leaders to effectively manage workload, productivity, and service delivery.

• Coordinate staffing, scheduling, and resource allocation activities to support operational effectiveness across the Underwriting department.
• Monitor schedule adherence, workforce coverage, and operational demands while identifying and escalating potential staffing or service gaps.
• Maintain workforce management and telephony systems, including employee profiles, skills, workgroups, and reporting requirements.
• Generate, analyze, and distribute operational and productivity reports to support business decision-making.
• Coordinate departmental meetings, events, vacation planning, and other administrative activities.
• Collaborate with leaders, Workforce Management, Information Technology, and Telephony teams to support operational performance and resolve issues impacting service delivery.
• Maintain confidential employee and operational information while ensuring information is shared only with authorized stakeholders
• Support budget administration activities through expense review and reconciliation processes.

• Completion of post-secondary education.
• Minimum 2 years of experience in an administrative or workforce coordination role.
• Experience with scheduling and resource management in a service-oriented environment.
• Advanced proficiency in Microsoft Excel, including creating and maintaining complex spreadsheets and reports.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to exercise sound judgment, solve problems independently, and maintain a high level of accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Knowledge of workforce management or call centre scheduling systems is considered an asset.
• Experience working with GENESYS or similar telephony/workforce management platforms is considered an asset.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. 

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.