Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, productivity, and operating cadence. Partners with executive leadership across Sales, Marketing, Finance, Product, Customer Success, and Support to drive scalable growth, AI adoption, systems transformation, and revenue predictability. Builds and develops a high-performing global Revenue Operations organization.

Own DocSend customer-facing product experiences from strategy and discovery through launch, measurement, and iteration. Partner with Engineering, Design, Data, and cross-functional teams to prioritize customer problems, define roadmaps, make product tradeoffs, and improve foundational workflows. Lead strategic opportunities across Dropbox and DocSend, including AI-powered document analysis and multi-product experiences, using customer research and quantitative evidence to guide decisions.