Jobs at Staples

Acquire new business for Staples Promotional Products in Canada by prospecting strategic accounts, managing the full sales cycle, developing proposals and pitches, negotiating contracts, responding to RFPs, forecasting revenue in Salesforce, and coordinating client onboarding. The role uses consultative selling to position branded merchandise, employee engagement, fulfillment, design, sourcing, and ecommerce solutions while partnering cross-functionally to meet growth and profitability targets.

Generates qualified sales pipeline through inbound and outbound prospecting, lead qualification, discovery scheduling, dormant-account reactivation, account data audits, and basic customer onboarding. The role collaborates with Marketing, Sales, and Customer Experience teams while maintaining sales funnel accuracy and meeting daily outreach goals. Fluency in French and English is mandatory, and the position is fully remote.

Engage customers in-store to sell wireless products and services, identify needs, meet personal sales goals, maintain merchandising and asset protection standards, resolve customer concerns, and coach/share product knowledge with the store team while pursuing ongoing learning.

Leads workforce planning and real-time operations for multi-channel service delivery. Responsibilities include forecasting demand, managing schedules and capacity, monitoring service levels and staffing, optimizing labor utilization, overseeing operational controllers, delivering performance reports, and recommending productivity improvements. The role requires leadership of workforce management functions, operational analytics, staffing responses, and continuous improvement across customer support and technical service teams.

Manages a portfolio of print-services customers, responds to referrals, identifies sales opportunities, promotes products and services, supports account retention, and grows customer share of wallet. The role involves customer consultations, vendor and retail-store coordination, sales follow-up, collaboration with account teams, CRM activity in Salesforce, and bilingual French communication.

Delivers bilingual English and French training, quality audits, coaching, calibration sessions, and performance improvement initiatives for contact center agents. Analyzes quality data, identifies performance gaps and root causes, resolves audit disputes, and develops training materials. Facilitates onboarding, refresher, soft-skills, sales, and targeted training while partnering with leadership and cross-functional teams to improve customer experience, operational effectiveness, and revenue outcomes.