Companies Zapier

Zapier

800 Total Employees

Year Founded: 2011

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Marketing 3 Sales 3 Engineering 2 Finance 2 Customer Success & Experience 1 AI & Machine Learning 1 Legal 1

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Zapier Leadership & Management

Zapier Employee Perspectives

Zapier’s leadership culture gives managers room to lead with authenticity, curiosity and care. Rather than relying on rigid management scripts, leaders are encouraged to build trust through personal connection, creating teams where employees feel seen, supported and valued for who they are.

“What I try to do is learn more about the people on my team in our weekly one-to-ones. I don't want to dive straight into the data and talk about the work. I want to spend the first five, 10 minutes getting to know them, how they're doing, and just appreciate their uniqueness. I see my role as making them feel like part of the team.”

Toju Idowu, Data Manager

From the article: Building Reliable Leadership Teams Can Count On

At Zapier, strong leadership is grounded in accountability and shared problem-solving. Managers model the idea that growth comes from being honest about what they do not know, learning from missteps and inviting others into the process of finding a better path forward.

“None of us do this alone and so a big part of it is that willingness to be vulnerable, that willingness to ask for help, that willingness to say ‘I made a mistake. What can I learn? Who can I work this through with?’”

Emily Ebersole, VP Global Customer Support

From the article: Building Reliable Leadership Teams Can Count On

Zapier Employee Reviews

What I enjoy most about working at Zapier is the chance to grow and learn every day. I started as an individual contributor and recently became an Engineering Manager, which has given me the opportunity to work across different teams, projects, and cutting-edge technology like AI. The best part of my experience is the people I’ve met along the way.

Maggie, Team Lead, Engineering

I've been in management previously and thought I never would want to again, but seeing what management looks like here changed my mind. Management here is you being your version of a manager. We don't want you to fit into a box. We want you.

Jay Floyd, Data Manager

Being a leader at Zapier starts with a ton of accountability — the visions that we set, the guidance that we give — has so much to do with our people's ability to feel focused in their work — to feel a sense of purpose.

Brandon Sammut, Chief People & AI Transformation Officer

I have felt consistent support from my managers and teammates, both through formal programs and through a culture that truly encourages internal growth.

Jordan Raleigh, Engineer, Applied AI

What People Are Saying About Zapier

Strategic Vision & Planning: Leadership has articulated an AI-first orchestration direction (e.g., “humans managing agent teams”), tied to an upmarket enterprise motion and specific platform bets like MCP and agents. Public launches (e.g., Central/Agents) and org design (a Chief People & AI Transformation Officer with a four-pillar program) make the roadmap and ownership visible.
Open & Transparent Communication: The company codifies “Default to transparency,” relies on written, accessible documentation, and runs all-hands across time zones to keep context broadly available. Leaders have even shared internal AI-strategy sessions publicly, reinforcing openness about direction and approach.
Adaptability & Agility: Leadership iterates with customer co-development, keeps agent capabilities in preview while maturing fit, and adjusts packaging via deprecations and plan changes as the strategy advances. This willingness to refine products and processes aligns operating tactics to a fast-moving AI standards landscape.