Jobs at Jonas Software

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Owns the full-cycle enterprise sales process, including prospecting, discovery, demonstrations, proposals, negotiation, and closing. Builds qualified pipelines across banking, transit, aviation, and emerging sectors; manages multi-stakeholder deals; identifies expansion opportunities; maintains HubSpot CRM accuracy; represents the company at industry events; supports messaging and case studies; and provides pipeline forecasts to leadership.

Owns full-stack engineering, cloud infrastructure, reliability, cost governance, legacy-to-cloud migration, and AI-assisted development for a multi-tenant ERP platform. Leads engineering, QA, contractors, release governance, customer go-lives, vendor evaluation, and executive reporting. The role requires deep TypeScript/Node and React expertise, financial-system correctness, Azure or AWS architecture, ETL and data reconciliation, CI/CD, incident response, SaaS security, and pragmatic maintenance of Java/Spring and VB6 legacy systems.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Lead planning, coordination, and execution of hotel guest-facing solution deployments across Europe; create deployment plans, configure solutions, provide training and soft-launch support, handle customer support issues, gather feedback, and liaise between clients and internal teams to ensure adoption and continuous improvement.

Lead a portfolio of 5–7 software business units to drive growth, operational excellence, product innovation, and M&A integration. Coach business leaders, set KPIs, support AI/automation opportunities, manage P&L, and ensure data-driven decision making and cross-unit alignment.

Full-cycle B2B Account Executive responsible for prospecting, qualifying, demoing WinePOS/WineCommerce/WinePayments, closing deals, and handing off accounts to Implementation. Represent the brand at events and manage pipeline, negotiations, and account details to meet sales targets.

Lead strategic cloud and select on-premise software initiatives end-to-end: plan and track scope, budget, timeline, risks, and deliverables. Use AI tools to accelerate project execution and commercialization, coordinate cross-functional teams, provide executive reporting, and drive strategic milestone achievement and continuous improvement.

Design, develop, and execute manual and automated test plans for web and desktop applications. Build and maintain test automation frameworks and API tests, perform cross-browser/device and performance testing, validate data via SQL, integrate tests in CI/CD pipelines, and collaborate with DevOps and product teams in an Agile/AI-driven lifecycle.

Manage and grow a book of existing WinePOS/WineCommerce accounts through regular outreach, demos, and upsells. Maintain CRM data, identify expansion opportunities (hardware/software), generate referrals, and coordinate handoffs to Implementation. Build strong customer relationships and close expansion sales to meet revenue targets.

Source and develop M&A acquisition pipeline by researching vertical markets, identifying targets, and building founder/executive relationships. Execute prospecting campaigns (email, calls, in-person), communicate investment strategy, track interactions in Salesforce, analyze outreach performance, and coordinate with M&A execution to advance qualified opportunities through diligence and deal execution.

Own the ProviderSoft product backlog and translate client and stakeholder needs into precise, AI‑elaborated specifications. Drive discovery, prioritize work, ensure release readiness, validate UX and workflows, and partner with engineering, client services, and sales to deliver B2B SaaS features for complex, workflow-driven platforms.

Lead post-sale implementations of Club Caddie software: schedule client meetings, collect data, create and manage project plans, configure systems to golf operations, train users, document customizations, manage deliverables and milestones, estimate and bill professional services, and maintain client communications.