Top Operations Jobs in Calgary

Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.

Coordinates cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Builds project plans, operating mechanisms, documentation, feedback loops, status reporting, and decision processes. Partners with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, track dependencies, surface insights, improve workflows, and support product readiness and commercial execution.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads Legal Innovation & Operations strategy, including legal technology roadmaps, systems optimization, automation and AI initiatives. Oversees CLM, eBilling, knowledge management, and workflow platforms; manages budgets, vendors, and third-party spend; and delivers cross-functional projects with Legal, IT, Finance, Policy, and business teams. The role translates business needs into technology solutions and drives operational excellence through process improvement and data-driven insights.

Leads sales compensation operations, including quota assignment, crediting, commission calculations, data pipelines, audits, governance, and payouts. Manages and develops an operations team while partnering with Sales, Finance, Revenue Operations, and senior leadership. Oversees Pigment and Salesforce administration, improves automation and data integrity, resolves exceptions, delivers operational reporting, and ensures compensation plans are executed accurately, transparently, and on schedule.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.

Supports management of commercial building operations, maintenance, safety, sustainability, budgets, contractors, vendors, capital projects, tenant improvements, and facility systems. Supervises operating staff and service providers, administers CMMS and preventive maintenance programs, monitors building performance, coordinates regulatory compliance, and responds to operational emergencies. Provides leadership, coaching, procurement support, project coordination, and tenant service while acting for the Operations Manager when required.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Own daily sportsbook merchandising across customer-facing surfaces, ensuring promotions, content, events, and product updates launch accurately and on schedule. Identify opportunities using event calendars, customer behavior, performance data, promotional priorities, and competitor insights. Coordinate launches with cross-functional teams, monitor live experiences, escalate issues, and recommend optimizations. The role requires sports knowledge, strong organization, data-driven judgment, and availability during major events, evenings, and weekends.

Manage Auto Operations claims workflows, resources, financial performance, productivity, and regional objectives. Lead loss-containment, salvage, subrogation, process, and technology initiatives. Provide claims expertise in policy interpretation and settlement negotiation, oversee technical training, and build relationships with vendors and internal stakeholders. Coach and develop Claims teams while driving performance, customer satisfaction, and operational efficiency.

Leads Affirm’s global customer operations vendor strategy and BPO network, owning governance, performance, compliance, resiliency, cost optimization, AI-enabled innovation, and customer experience. Manages Vendor Managers and international stakeholders while overseeing vendor selection, migrations, escalations, operational transformations, analytics, workforce planning, and recovery efforts. Builds scalable governance and high-performing, customer-centric vendor organizations across global markets.

Lead daily autonomous vehicle and robotaxi fleet operations across depots, ensuring vehicle readiness, safety, utilization, dispatch efficiency, and operational performance. Coordinate depot teams, manage 24/7 staffing, develop procedures, monitor KPIs, support new city launches, investigate incidents, and collaborate with engineering, product, technical, and fleet stakeholders during testing and commercial deployment.

Provides administrative and operational support to the Legal team, coordinating contract intake, corporate transactions, governance, litigation tracking, legal files, policy administration, reporting, legal spend, and team projects. Maintains confidential records, supports process improvements and technology solutions, prepares documentation, manages stakeholder requests, and provides backup administrative and reception coverage.

Lead detection, incident response, and digital forensics across macOS/Windows/Linux; act as Incident Commander, triage alerts, use SIEM, build investigation scripts and automated runbooks, collaborate with stakeholders on insider threat and security operations improvements.

Manage security operations, incident response, detection engineering, vulnerability and patch oversight, SaaS and endpoint security, cybersecurity risk assessments, and AI security strategy. Lead and develop security engineers, serve as senior Incident Commander, tune CrowdStrike detections, build coverage across endpoint, SaaS, identity, cloud, and proxy signals, and communicate security risks to technical and executive stakeholders.

Own and optimize top-of-funnel revenue operations processes, including lead routing, lifecycle management, workflow automation, attribution tracking, funnel analysis, and Salesforce-related tooling. Partner with Marketing, Sales, Business Development, Business Systems, and other stakeholders to improve data quality, speed-to-lead, process scalability, and team enablement.

Owns go-to-market strategy and execution for a product line or segment, including rollout planning, field enablement, playbook development, adoption tracking, and performance analysis. Translates product and pricing inputs into practical commercial plans, collaborates with Product, Marketing, Sales, Legal, and Revenue Operations, and identifies launch risks and improvement opportunities through customer and field feedback.

Lead and develop a team of Risk Analysts to run day-to-day fraud and operational risk operations. Own escalation decisions, build SOPs, workflows, and decision trees, monitor fraud and loss metrics, refine controls for payroll and payments, collaborate with Product and Engineering to improve tooling, and operate during high-severity incidents.

Provide operational meteorological forecasting, weather intelligence, and decision support for wildfire mitigation, field operations, and a 24/7 control centre. Own weather tools, models, station network, and wildfire detection cameras; interpret fire weather risk and deliver clear operational guidance, collaborate with internal and external stakeholders, and drive continuous improvement in forecasting processes and situational awareness.

The Manager of Strategy and Operations leads strategic projects, improves processes, and tracks performance metrics to support organizational goals.

Monitor, investigate, and escalate security incidents for Alberta post-secondary members. Use SIEM/UEBA, SOAR, and EDR tools to detect intrusions, analyze malicious indicators, apply mitigations, build detection rules, maintain playbooks and processes, report coverage gaps, and present operational metrics. Act as first point of contact for incidents, collaborate across teams, and apply cybersecurity and privacy principles throughout the incident lifecycle.

Lead Square's global commercial operating system and Deal Desk, operationalizing pricing strategy, building approval workflows and AI-enabled automation, supporting strategic enterprise deals, driving governance, reporting, and seller productivity, and building a high-performing global team to increase deal velocity while protecting profitability.

Lead GTM strategy and operations for Global Account Management, focusing on retention, churn reduction, and expansion. Build coverage models, KPIs, dashboards, and operational cadence (book building, pipeline hygiene). Automate workflows and AI-driven experiments across CRM and GTM tools. Drive cross-functional programs, translate business goals into technical requirements, and partner with Data, Product, Engineering, and Finance to scale account management operations.