Support and troubleshoot enterprise billing platform across Salesforce, Zuora, AWS and Workday Financials. Monitor systems, resolve incidents and data discrepancies, participate in on-call rotations, collaborate with Engineering/Product/Finance, maintain runbooks, and improve monitoring and SOX-compliant operational controls.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.