Top IT Support Jobs in Calgary

Participate in a 15-week hybrid training program covering IT support, networking, cloud fundamentals, operating systems, cybersecurity basics, and AI essentials. The program is designed for beginners and includes Google IT Support Professional and Google AI Essentials certificates. Applicants must meet Canadian eligibility, education, language, employment, and income requirements.

Provides hands-on helpdesk and desktop support across Calgary locations, troubleshooting Windows and Mac systems, Microsoft 365, Azure, Entra, Intune, networks, AV equipment, printers, and office technology. Responsibilities include device deployment, user provisioning, asset management, documentation, low-voltage installations, security hygiene training, and ticket resolution. The role includes on-call support, flexible hours, local driving, and coordination with IT infrastructure staff.

Supports IT service operations by reviewing, categorizing, prioritizing, and routing Freshservice tickets. Maintains queues, identifies aging or stalled requests, prepares reports on ticket volume and SLA performance, communicates with users, gathers missing information, provides status updates, and follows up on resolutions. The intern collaborates with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams while learning troubleshooting procedures, AI-enabled workflows, and support operations.

Provide Tier 2 IT support across Western Canada offices, including networks, firewalls, security operations, Microsoft environments, virtualization, backups, data governance, device deployment, and AI tool administration. Perform troubleshooting, incident response, root-cause analysis, documentation, change control, user training, and business-impact prioritization. The role requires independent multi-site support, occasional travel, on-call participation, and collaboration with remote IT teams.

Provides 24/7 technical support for hotel systems, guest and meeting-room Wi-Fi, desktop hardware, software, applications, user access, and databases. Diagnoses and resolves support tickets, installs and maintains equipment, manages hardware and software inventories, documents procedures, supports e-waste disposal, and assists with IT projects, audits, process improvements, and system maintenance.

Provides Level 2/3 production support for PingFederate and enterprise IAM environments. Administers SSO, federation connections, authentication policies, and integrations using SAML, OAuth, and OIDC. Troubleshoots authentication failures, tokens, certificates, and outages; performs upgrades, patches, monitoring, incident management, root cause analysis, and documentation. Collaborates with IAM, security, and infrastructure teams and participates in on-call support.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.