Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers and business apps. Troubleshoot hardware, OS, network and Microsoft 365 issues; manage user accounts, permissions and licensing; support Juniper networking, Hyper-V virtualization, and Palo Alto firewalls; perform patching, backups, monitoring, and IT asset lifecycle management; document incidents and escalate complex problems.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.