Top Technical Support Jobs in Calgary

The Technical Support Engineer - Cloud resolves customer issues, leverages internal technical resources, investigates and troubleshoots technical problems, and communicates effectively with various departments. They take ownership of escalated issues, document processes, and focus on customer satisfaction while identifying potential system issues.

The Technical Support Escalations Specialist will triage technical support inquiries, document software bugs, create supporting resources, test new features, liaise with engineering teams, and provide mentorship to fellow team members, while ensuring an exceptional customer experience.

As a Technical Support Expert, you'll provide technical support to customers for Avid's media production solutions, addressing complex issues, documenting troubleshooting processes, and managing support cases through various communication channels. The role may also involve creating training materials and mentoring coworkers.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.

The Technical Support Operator will provide remote technical assistance to customers and Field Technicians, troubleshoot issues, analyze data streams, and create reports. The role involves collaborating with team members to improve procedures and deliver high-quality support.

The Technical Support Analyst will provide technical support for Urbint's AI-powered software to enterprise customers, resolving complex inquiries and ensuring client satisfaction. Responsibilities include troubleshooting issues, maintaining documentation, and improving support quality. The role requires strong analytical skills and effective communication to facilitate customer success.

The Senior Technical Specialist oversees the performance of critical business applications, resolves complex issues, leads enhancements, and provides technical guidance. Responsibilities include troubleshooting, analyzing requirements, optimizing system performance, mentoring junior members, and managing vendor relationships.