Top Technical Support Jobs in Calgary

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Provides technical and program support to B2B clients using Benevity’s platform. Troubleshoots product issues, coordinates campaigns, analyzes data, supports reporting and configuration, guides feature adoption, and helps clients manage their programs. Collaborates with relationship managers, project managers, engagement specialists, and technical teams to deliver timely solutions, identify trends, and improve client outcomes.

Provide enterprise customers with technical and functional support for Sidetrade’s AI-powered Order-to-Cash platform. Troubleshoot complex issues, develop innovative solutions, manage escalations, explain technical workflows, and maintain documentation such as SOPs and runbooks. Collaborate with Customer Experience, Product, and R&D teams while participating in rotating shifts to support extended global coverage.

Conducts quality, technical, and safety assessments of HVAC field work; investigates deficiencies and initiates corrective actions. Provides technical troubleshooting through a support desk, documents issues, identifies recurring problems, and coaches field staff through training and briefings. Maintains knowledge of regulations, codes, procedures, and equipment specifications, supports manufacturer evaluations, participates in incident investigations, and promotes customer service, safety, and technical excellence.

Provides advanced technical support to AVEVA software customers through phone, email, and chat. Troubleshoots software, installation, commissioning, compatibility, automation, and MES issues; documents resolutions in CRM systems; creates technical knowledge content; supports product quality initiatives; and leads knowledge transfer for junior staff. The role may include technical presentations, customer events, on-call support, and limited domestic and international travel.

Provides internal technical support by documenting requests, resolving routine issues, coordinating with subject matter experts, and maintaining knowledge-management resources. The role captures troubleshooting steps and lessons learned, identifies recurring problems and knowledge gaps, supports training materials, and facilitates knowledge sharing across engineering, operations, equipment design, and software teams. Training and guided development are provided.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Conducts quality, technical, and safety assessments of HVAC field work; investigates issues and initiates corrective actions. Provides technical and fault-diagnostic support to field staff, maintains support records, evaluates manufacturer equipment, and supports procedures and compliance. Delivers coaching, on-the-job training, and briefings while monitoring statutory regulations, technical standards, health and safety requirements, and customer service performance.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provides technical support to clients through phone, email, and live chat. Responsibilities include troubleshooting software and infrastructure issues, documenting tickets, escalating incidents, training customers, supporting implementations, meeting KPIs, reviewing software releases, and collaborating on process improvements. The role also requires developing product knowledge, pursuing relevant certifications, and participating in ongoing cross-training.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.