Top Operations Manager Jobs in Calgary

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Leads store-level product operations, inventory management, merchandising, product flow, promotional execution, and operational standards. Translates strategic priorities into action plans that improve sales, profitability, customer experience, and inventory accuracy. Manages operational and visual teams through coaching, recruitment, development, performance management, labor planning, and engagement initiatives. Ensures compliance with health and safety, loss prevention, and company procedures while driving consistent execution in a customer-facing retail environment.

Manage business operations for the Services organization, including Implementation, Installation, and Customer Education. Optimize workflows, monitor performance, manage recurring business processes, produce Salesforce reports, and lead strategic projects that improve customer experience and team efficiency. Partner with Sales, Support, Product, and leadership on forecasting, territory alignment, QBRs, resource allocation, and operational decision-making in a high-growth SaaS environment.

Own global business operations workflows, including the Global Fonts Program and Player Data Compliance initiatives. Coordinate studios and corporate teams across Legal, Privacy, Procurement, Publishing, and Engineering. Maintain compliance records, contracts, approvals, and risk-tracking systems; manage vendor proposal workflows; optimize operational processes using tools such as Airtable, Jira, Confluence, and generative AI. Provide project management support for software migrations, tool rollouts, and M&A integration initiatives.

Oversee lodge management teams across oilsands field operations, ensuring operational efficiency, safety, quality, customer satisfaction, financial performance, and compliance. Lead performance management, development, strategic initiative implementation, process improvement, profitability efforts, and adherence to employment, human rights, health and safety, and WHMIS standards. Establish goals and financial targets for multiple locations while spending approximately 80% of the role in the field and working some weekends.

Lead daily onsite operations for autonomous and wheelchair-accessible vehicle fleets. Ensure safe, reliable, compliant service; resolve real-time fleet and rider-accessibility issues; analyze ridership and utilization data; coordinate with local partners, drivers, operators, and internal teams; improve WAV rider experiences; and travel monthly to support driver onboarding, safety training, and operational relationships across U.S. markets.

Own regional Sales Operations infrastructure for NAMER, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and operational cadence. Partner with Sales, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, workflow automation, and sales execution. Support organization design, onboarding, incentive programs, and channel deal registration while applying AI-enabled tools and sound business judgment.

Manages live operations execution for MARVEL Strike Force by translating strategy into requirements, tickets, configurations, and implementation plans. Coordinates external partners, launch readiness, cross-functional workstreams, quality assurance, and issue resolution. Improves workflows and documentation, uses performance data and player segmentation to validate decisions, and applies AI tools to accelerate analysis and execution quality.

Oversee daily 3PL operations across warehousing, transportation, fulfillment, inventory, and customer service. Lead and develop large teams, manage KPIs and operational risk, improve processes using Lean or Six Sigma methods, analyze performance data, and maintain profitability through budgeting and P&L oversight. The role may expand to regional multi-site responsibility and requires hands-on leadership in fast-paced warehouse and logistics environments.

Owns high-impact cross-functional strategy and operations problems, from framing and analysis through execution. Runs market pilots, leadership reporting, business-line deep dives, and quarterly planning. Partners with founders and senior leaders to guide resource allocation, growth, product expansion, and operational improvements, with an expected rotation into product or business-line ownership within 12–18 months.

Supports management of commercial building operations, maintenance, safety, sustainability, budgets, contractors, vendors, capital projects, tenant improvements, and facility systems. Supervises operating staff and service providers, administers CMMS and preventive maintenance programs, monitors building performance, coordinates regulatory compliance, and responds to operational emergencies. Provides leadership, coaching, procurement support, project coordination, and tenant service while acting for the Operations Manager when required.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale payroll operations across the Americas, managing distributed payroll specialists, escalations, vendors, controls, compliance, service levels, and process improvements. Provide technical guidance on US and Canadian payroll, with coverage of key Latin American markets. Partner cross-functionally to support regional expansion, improve customer trust and accuracy, and drive automation, standardization, and operational efficiency.

Build and lead Spellbook’s post-sale operations function, including customer success reporting, renewal and churn forecasting, risk scoring, tooling, data models, and scalable business processes. Own the Customer Success technology stack, improve adoption and administrative efficiency, and connect sales, customer success, support, and product workflows. The role requires strong analytical, systems, project management, communication, and cross-functional change-management skills in a B2B software environment.

Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.

Coordinates cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Builds project plans, operating mechanisms, documentation, feedback loops, status reporting, and decision processes. Partners with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, track dependencies, surface insights, improve workflows, and support product readiness and commercial execution.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Manages Sales Operations and Client Success, including lead response, HubSpot data quality, team leadership, client onboarding, documentation compliance, retention, reporting, and revenue improvement projects. Partners with the Chief Revenue Officer, Strategic Accounts, and Operations to maintain efficient processes, healthy client relationships, and consistent service standards.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Own and optimize Optro’s marketing technology stack, primarily Marketo and Salesforce. Manage lead lifecycle, scoring, nurture programs, integrations, email operations, attribution, tracking, data quality, and documentation. Troubleshoot system issues, direct external execution partners, support Demand Generation, Events, and Sales, and introduce AI-powered automation to improve marketing operations.

The Manager of Strategy and Operations leads strategic projects, improves processes, and tracks performance metrics to support organizational goals.