Top Tech Jobs & Startup Jobs in Calgary

Execute and reconcile daily US and Mexican bond and repo settlements, monitor and resolve failed trades, investigate discrepancies, process cash movements, clear breaks, and collaborate with custodians, internal teams, and clients using systems like APEX, ICI, and Calypso.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.