Lead Flare’s Dedicated Customer Success team for enterprise strategic accounts as a player-coach. Coach senior CSMs, ensure strategic account plans, executive alignment, QBR/EBR quality, and coordinate renewals and expansion. Partner with Sales and CS Ops to drive GRR, expansion, and NPS targets while translating CS strategy into actionable team plans and developing CSM performance and growth.

Partner with sales to demo and prove Flare's platform, run end-to-end POCs, interpret threat findings, deliver briefings to ISACs, train sales, and feed field insights into product and research. Engage technical stakeholders, support deal execution across time zones, and represent Flare at events.

Define and execute the integrations product vision and roadmap, build and manage the integrations marketplace and partner program, work with partners and customers to prioritize integrations, collaborate with engineering to deliver integrations, and shape MCP strategy to drive adoption and revenue.