Own social media strategy and content calendars for three brands. Manage organic publishing, community response, paid campaigns, audience targeting, budgets, performance reporting, and content repurposing across channels. Coordinate with sales, compliance, product teams, agencies, and creators while ensuring regulated content receives approval. Use performance metrics to guide decisions and support brand growth.

Administer daily lending transactions, electronic bank files, reconciliations, settlements, refunds, adjustments, collections, and loan servicing activities. Use Odyssey and Excel to validate transactions, investigate variances, maintain accurate client accounts, post journal entries, support month-end close, and preserve audit trails. Communicate clearly with clients and escalate issues appropriately while handling confidential financial information.

Provide high-touch support to broker partners and policyholders by resolving complex coverage, commission, and program questions. Explain policy details clearly, navigate multiple systems in real time, troubleshoot issues, de-escalate difficult conversations, and manage cases through resolution while following underwriting guidelines. The role requires sound judgment, empathy, ownership, and adaptable communication in a hybrid office environment.