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Manages complex large commercial general liability and auto bodily injury claims from investigation through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserves, negotiations, litigation management, recovery efforts, legal expense control, and claim file documentation. The role collaborates with underwriting, reinsurance, actuarial teams, counsel, and senior leadership while mentoring junior claims staff and supporting claims capability development.

Leads Commercial Insurance coverage strategy, product and form development, wording governance, product implementation, and underwriting enablement. Partners with underwriting, claims, operations, technology, actuarial, and regional teams on modernization and transformation initiatives. Oversees governance and approvals, develops training and implementation resources, advises on complex coverage matters, monitors market and regulatory trends, and coaches team members.

Handles commercial auto claims from first notice of loss through resolution. Guides customers by phone and email, gathers claim information, explains coverage and next steps, investigates claims, coordinates with customers, brokers, vendors, and fraud investigators, maintains accurate records, processes authorized payments, and follows up to ensure timely resolution. The role requires an active New Brunswick adjuster license or the ability to obtain one and includes a 12–8 PM shift.

Investigate and resolve complex automobile towing and storage claims across North America. Negotiate fees, vehicle releases, and settlements while applying policies and provincial regulations. Provide guidance and mentoring to claims teams, identify fraud indicators, collaborate with legal partners and vendors, maintain detailed claim records, and support training and cost mitigation initiatives.