Investigate and resolve complex customer issues across contract lifecycle management applications. Responsibilities include troubleshooting web applications on Linux, reviewing logs, managing Jira and Zendesk cases, testing solutions, configuring customer environments, importing data, supporting upgrades, documenting findings, and coordinating with cross-functional teams. The role also involves customer communication, training, product rollout support, process improvement, and participation in an approximately every-three-to-five-week on-call rotation.

Owns the Canadian public-sector sales territory, developing pipeline through prospecting, SDR partnership, referrals, and market relationships. Leads discovery, manages complex SaaS opportunities from engagement through negotiation and close, and collaborates with solution consulting and enablement teams. Maintains accurate Salesforce and Gong records, represents SOVRA at industry events, travels 5–10% annually, and delivers consistent quarterly performance.