Provide remote customer support via phone, email, and live chat. Resolve inquiries and account issues, update records in company systems, escalate complex problems, meet quality and productivity goals, and collaborate with team members while staying current on products and policies.

Perform accurate remote data entry: enter, update, verify, and correct records; organize digital files; process forms and invoices; ensure confidentiality and compliance; meet productivity and accuracy targets; collaborate with team to improve workflows.