Manage complex brand, customer experience, and content projects from kickoff through completion. Responsibilities include planning schedules and resources, coordinating strategy, creative, production, account, and client stakeholders, tracking budgets and reporting, maintaining documentation, managing risks, ensuring quality, supporting client relationships and revenue growth, and improving project processes.

Own and grow a portfolio of client accounts by delivering strategic work, building senior-level relationships, driving retention and organic expansion, and managing account health. Responsibilities include leading account and project teams, overseeing budgets of approximately $3 million, forecasting financial performance, maintaining CRM records, coordinating client communications, and identifying opportunities for additional services.

Own the commercial process from discovery through signed engagement, including consultative sales, proposals, pricing, negotiation, and contract execution. Guide new clients through onboarding, align expectations and success measures, resolve risks, prepare internal delivery teams, and transition established accounts to Account Management. Success is measured by sales velocity, scope delivery, onboarding satisfaction, and handoff quality.