Top Tech Jobs & Startup Jobs in Calgary

Lead workforce management for global contact center operations: forecast demand, create schedules, manage real-time adherence, control labor costs, report workforce metrics, drive service levels, and develop a high-performing WFM team while collaborating with operations, HR, vendors, and product.

Lead workforce planning for Airbnb’s global contact center: forecast demand, create and optimize schedules, manage real-time adherence, analyze performance metrics, control labor costs, and develop a high-performing WFM team while partnering with operations and stakeholders.

The Manager, Safety is responsible for leading customer support teams, ensuring high service quality, coaching staff, managing performance, and overseeing operational strategies in a dynamic environment.

The Manager, Safety Support leads a team to provide exceptional customer service, manage performance, ensure training, and drive operational excellence while adapting to high-pressure situations.