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The role involves managing Site Reliability Engineering, Platform Engineering, and Cloud Operations. Responsibilities include developing SLOs, enhancing system reliability, scaling cloud operations, and leading a high-performing engineering team. The person should foster partnerships across teams to integrate reliability into the product lifecycle, manage infrastructure capacity, and implement cost-saving measures.

The Customer Success Manager at Syndio will be responsible for guiding customers in achieving their workplace equity goals, managing relationships with clients, ensuring compliance, driving product usage, and collaborating with various teams to enhance customer experience. The role demands excellent communication skills and a passion for promoting fairness in the workplace.

The manager will lead Site Reliability Engineering, Platform Engineering, and Cloud Operations, focusing on enhancing system reliability and performance. Responsibilities include developing service level objectives, managing infrastructure capacity, leading a team, and ensuring optimal cloud spending in a distributed SaaS environment.