Provides commercial customer support through order execution, ERP maintenance, pricing and availability assistance, bid tracking, invoicing submissions, and CRM data management. Coordinates with customers, vendors, finance, operations, and sales teams to maintain accurate order status and resolve issues. Supports process improvements, training, special projects, and customer service initiatives in a virtual business-office environment.

Supports and expands sales of automation and digital services across Western Canada. Provides technical and commercial support to branches, distributors, and sales teams; analyzes specifications, develops solutions and proposals, manages CRM opportunities, monitors market intelligence and KPIs, delivers product training, and identifies new business opportunities. The role requires strong automation and controls expertise, water and wastewater industry knowledge, consultative selling skills, and frequent customer and industry travel.