The Customer Support Specialist at KEV manages customer inquiries regarding payment processing and accounting workflows, ensuring issues are resolved efficiently and effectively, while also documenting findings and training users for better system utilization.

Design and deliver onboarding and ongoing enablement for new-logo SaaS sales reps, run weekly trainings, create playbooks, coach reps 1:1, support tool adoption (e.g., Gong), and iterate programs based on feedback to accelerate ramp and revenue.