The Associate Customer Support Engineer provides technical assistance to customers, troubleshooting issues through various channels. They document interactions, share knowledge through articles, and collaborate with internal teams to resolve complex problems, all while ensuring high-quality customer service.

As a Product Owner at Flashpoint, you will drive the development of critical product features by crafting user stories, managing the product backlog, and collaborating with teams to deliver quality solutions, while aiming for a transition into Product Management.