Top Tech Jobs & Startup Jobs in Calgary

Reviews and analyzes credit card disputes and chargebacks, works with merchants and customers to retrieve funds, requests documentation, resolves inquiries, processes transactions, and escalates risks or complex cases. Maintains accurate records, follows banking policies and service-level agreements, identifies adverse trends, and collaborates with internal partners. Requires strong analytical, communication, conflict-resolution, and problem-solving skills, plus fluency in French and English.

Handles inbound customer calls related to fraud, investigates suspected financial crime, evaluates and escalates threats, documents case activity, gathers evidence, prepares reports and dashboards, analyzes trends, and provides recommendations for process and service improvements. Requires strong French and English communication skills, analytical ability, organization, collaboration, and availability during extended operating hours.

Leads organizational change initiatives from planning through implementation and sustainment. Develops change strategies, stakeholder engagement and communications plans, training, adoption monitoring, and resistance mitigation. Advises business leaders, analyzes impacts across people, processes, technology and financial dimensions, identifies risks, and recommends solutions. Collaborates with stakeholders to align implementation with business objectives and uses data-driven analysis to track results and address issues.

Retains mortgage customers through inbound and outbound contacts, advising on renewals, home financing, lending, and investment options. Negotiates pricing, processes transactions and documentation, makes referrals, handles escalations, and ensures regulatory compliance. The role requires strong customer service, communication, analytical, organizational, and collaboration skills, along with knowledge of personal lending, mortgage products, contact center operations, and market trends.

Manages delinquent, medium-risk consumer accounts through collections, loss mitigation, payment strategy advising, and customer service. Contacts customers, processes transactions, documents account activity, resolves disputes, and escalates complex cases. Provides guidance to collections teams, analyzes account information, supports process improvements, and ensures compliance with policies, regulations, and risk-management requirements.

Reviews delinquent, high-risk, and written-off accounts to identify collections opportunities and execute loss-mitigation strategies. Advises customers on payment plans, negotiates resolutions, processes transactions, and handles escalated inquiries. Analyzes account data, prepares reports and dashboards, supports collections processes, develops action plans, and coaches personnel. Maintains regulatory compliance, protects confidential information, and collaborates with internal and external stakeholders to maximize recovery and minimize losses.

Reviews delinquent, high-risk, and written-off accounts for collection opportunities; advises customers on payment strategies, loan modifications, and loss-mitigation options. Handles customer calls, processes transactions, documents interactions, resolves disputes, and refers complex cases. Maintains knowledge of collections practices, products, regulations, and risk procedures while supporting continuous process improvement and customer relationship management.

Manages delinquent, medium-risk customer accounts through collections, loss mitigation, payment strategy guidance, and customer service. Contacts customers, processes transactions, documents account activity, resolves issues, and escalates complex cases. Builds trusted relationships, identifies customer needs, supports collections teams through coaching and expertise, analyzes information, follows regulatory and risk policies, and contributes to process improvements. The role requires strong communication, organization, collaboration, analytical skills, and consumer collections knowledge.

Manages delinquent and high-risk consumer accounts by evaluating collection opportunities, advising customers on payment and loss-mitigation strategies, negotiating resolutions, and safeguarding bank interests. Provides escalated customer service, analyzes account data, prepares reports and dashboards, supports collections processes, develops action plans, and contributes to training, coaching, process improvement, and regulatory compliance.

Provides bilingual credit card lending and personal banking sales and service through remote customer channels. Advises customers on borrowing strategies, evaluates or recommends credit decisions, processes lending requests, resolves complex issues, identifies referrals, and follows regulatory, privacy, anti-money-laundering, and risk-management requirements. Maintains knowledge of lending products and market trends while delivering efficient customer experiences.