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Leads strategic customer engagements from discovery through production deployment and expansion of AI voice solutions. Partners with executives to identify automation opportunities, build ROI cases, design workflows, and develop execution plans. Coordinates Sales, Product, Engineering, and Customer Success teams, advises customer stakeholders, drives complex initiatives, and translates successful deployments into repeatable playbooks and product insights.

Design and deploy production-grade LLM-powered workflows, internal tools, and automations to improve recruiting, security/compliance, finance, operations, CRM integrations, and GTM processes across the company.

Deliver production-ready voice AI solutions to enterprise customers: prototype to production, build full-stack integrations, lead deployments, translate field feedback into product improvements, and partner with sales while communicating technical concepts to non-technical stakeholders.

Manage strategic relationships and partnerships for Retell AI, focusing on business development, ecosystem growth, and partner enablement across various technology sectors.

Sell Retell AI’s voice AI platform to large enterprises by owning full sales cycles, designing pilots, building quantified business cases, navigating procurement/security, and driving production and expansion across multi-stakeholder buying committees.

As a Senior Product Designer at Retell AI, you will manage end-to-end product design, shaping user interaction with AI voice agents and ensuring a high-quality user experience.

Deliver end-to-end voice AI solutions for enterprise customers: prototype to production, build full-stack integrations (Python, JavaScript/TypeScript) with CRMs/ERPs, partner with sales, scope and resolve blockers, codify reusable patterns, translate field feedback to product recommendations. Fluent Mandarin required to support China-based customers; occasional international travel may be needed.

Lead end-to-end deployments of Retell's voice AI platform, guiding discovery, designing conversational workflows, building prototypes, driving technical delivery, creating ROI models, and advising executives to ensure successful production launches and adoption.

The Principal/Staff Engineer will lead the technical direction of the platform, overseeing systems architecture, driving complex initiatives, and ensuring scalability and reliability while mentoring the engineering team.

Build production-grade AI workflows, automations, and voice AI agent systems for internal and customer-facing use. Ship code to production, work cross-functionally with founders and engineers, and design integrations, tooling, and infrastructure that scale company operations and customer experience.