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Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.

Supervise and support a customer service team by managing performance, attendance, coaching, quality, KPIs, escalations, and employee development. The role requires fostering engagement, accountability, collaboration, and continuous improvement while ensuring compliance with company and client expectations. It is fully onsite in Katowice, Poland, and requires advanced German and English language skills.

Supervises call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial expectations are met. Leads team meetings, handles escalated customer calls, communicates policies and expectations, supports employee development and appraisals, and manages employment-status decisions in accordance with organizational policies and legal requirements.

Supervise a customer service team by managing daily performance, attendance, engagement, coaching, escalations, and development. The role drives KPI achievement, quality standards, operational targets, policy compliance, and continuous improvement while fostering accountability and collaboration. It requires fluent French and English, prior team leadership or supervisory experience, strong performance-management skills, and full on-site availability in Katowice, Poland.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Supervise and coach Team Leaders, oversee client service-level agreements, manage financial and operational performance, and drive continuous improvement. Responsibilities include staffing, performance management, reporting, client relationship management, employee development, corrective actions, and cross-functional collaboration with HR, Training, Quality, Workforce Management, and Talent Acquisition teams.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.